In a sense, whatever we say is only half the story; what our customers say is the more important other half. After all, they are perhaps more qualified than anyone to tell you what sort of people we really are, and why we’re different. Here’s what they told us:
"Hello C !
Thank you for your prompt attention to my call for help on Tuesday, when water was pouring into the ground floor of my home. You kindly arranged for D to come late in the afternoon, to see if he could repair the leaking hot water pipes between the first & ground floor. D arrived as you had planned, but after a discussion with him we decided that it would be better for him to carry out the repair work the following day as we had other matters to attend to. D promptly returned yesterday, Wednesday, at 08.10, completing repairs to pipework which had been damaged by mice. My wife & I have never seen, or heard, mice since we moved into our newly built home in November 2008. However, we should not have been surprised because D found that mice had eaten away some plastic elbow connections in a roof space, during an earlier visit this year to help us.
We had to leave D in the house, on Wednesday, as we had to go to Windermere. We were delighted, on our return, to find that the repairs had been completed, the carpet relaid and everything in place. Not a speck of mess to be seen. Although we thanked him for his help before we left at 11.30 am, please will you kindly convey our appreciation to him for his repair work & for bringing a length of material to cover the staircase carpet? Most thoughtful.
By your immediate attention to my call and the successful, & tidy, work by D and also the earlier work with the boilers arranged through you ,C, and previously L ,completed by C, D, T, P, S & T, (they said "We won't leave until it's all running properly") my wife & I are impressed by the service from Logic. You get the work done when you say you will, you're so polite, you're a delight to deal with and things are done right the first time. Thank you all for being so efficient!
With best wishes,
R B, CBE "
Armathwaite
Background information: This family hadn't heard of Logic before they saw our advert in the paper, they had suffered from a bad experience with another plumbing outfit previously who had botched the Warmfront application process, resulting in them not being reimbursed for their insulation, and had fitted boilers that needed replacing after just two and a half years. They are glad to be with Logic now.
Mr and Mrs W S Holmes Said...
We are very pleased with all the work done at the cottage and would like to thank everyone involved in the project.
Michael Bell Said...
I was very favourably impressed with the speed in which your electrician came, and it was good to talk to someone who knew how the system works, unlike Powergen's so called engineers.
Jackie and Roland Folkes Said...
Thank you very much for arranging for the electrical work to be carried out on our new home. We are very pleased with the high standard of all the work and would like you to pass on our thanks to Adrian Robinson the Electrician for all his hard work. We have been delighted with all aspects of our contact with Logic and would be happy to recommend your company.
Ian Peak Said...
We would also like to express our sincere thanks to you for your kind help and assistance with this project
Rosewary Everett Said...
Your engineers were marvellous and they worked so long and hard. Everything works beautifully now.
Hilary Philips Said...
Thank you very much for all your help with this project.
Sheila Simey Said...
Please pass on my thanks to all concerned for their usual high standards of efficiency.
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